Privacy Policy

1. Introduction

RiverWindStudio ("we," "us," or "our") is dedicated to safeguarding your privacy. This document outlines the approach we take in protecting your privacy, detailing the ways we handle, utilize, share, and protect the information you provide when you utilize our services via our website riverwindstudio.site or through our yacht charter services.

Your agreement to the terms outlined in this policy is assumed upon use of our services. This document aligns with the privacy legislations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional privacy laws enforced in Canada.

2. Information We Collect

2.1 Personal Information

The personal information you willingly supply to us is collected when you engage in activities such as:

• Scheduling a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing our online forms
• Taking part in surveys or promotions

Such information may comprise:

• Your name and contact details (such as email, telephone number, and home address)
• Financial details (handled securely by external service providers)
• Preferences and specifications regarding yacht chartering
• Details for contacting someone in case of emergencies
• Specific food preferences or health information (if disclosed)

2.2 Information Collected Automatically

Automatically captured information about your device and how you interact with our website includes:

• IP addresses and geographical data
• Type and version of web browser
• Visited pages and duration of the visit on our site
• Referral sites
• Device specifications (model, screen resolution, etc.)

2.3 Cookies and Similar Tracking Technologies

To improve your browsing experience on our website, we use cookies and related tracking technologies to:

• Store your preferences
• Analyze our website's performance and how it's used
• Deliver content tailored to your interests
• Enhance our services

Management of cookies is possible through your web browser settings or our cookie consent tool.

3. How We Use Your Information

The information collected is utilized as follows:

• Service Provision: To carry out yacht charter services, manage reservations, and communicate with you about your bookings
• Support for Our Clients: To handle your requests and offer help when needed
• Paying for Services: For payment actions and invoicing
• Safety Measures: To safeguard our operations and prevent fraudulent conduct
• Promotional Activities: We might send you promotional content and updates if you consent
• Website Enhancement: To examine user patterns and upgrade our website's functionality
• Adherence to Laws: To conform with law and regulatory mandates

4. Disclosure of Your Information

We do not vend, barter, or lease personal information to outside parties. However, we may disclose your information under specific conditions:

4.1 Third-party Service Providers

Information might be shared with service providers we trust who assist us in various services like payment processing, website hosting and maintenance, email distribution, website analytics, and customer service.

4.2 Legal Obligations

Should legal mandates require, your information may be disclosed in the context of legal proceedings, court directives, emergencies, or inquiries into possible unlawful acts or fraud.

4.3 Business Transactions

In case of a merger, acquisition, or asset sale of the business, your information could be transferred as an asset in these transactions.

5. Security of Data

Technical and organizational safeguards are in place to protect against unauthorized intrusion, alteration, exposure, or destruction of your personal data. Security measures include encryption, secure server environments, access control procedures, periodic evaluations, and training for employees.

Nonetheless, it is important to note that no electronic transmission or storage can be guaranteed as entirely secure. Thus, we cannot promise the absolute safety of your information.

6. Duration of Data Retention

We retain your personal data only for the time required to complete the purposes it was collected for or as mandated by law. Typical retention periods are as follows:

• Yacht charter bookings: 7 years for tax/legal reasons
• Communications for marketing: Until you opt-out or delete the information
• Analytics data from the website: 26 months
• Client support interactions: 3 years following the last contact

7. Your Rights and Preferences

You are granted rights such as access, correction, deletion (in accordance with laws), data portability, opting out of marketing, and controlling cookies. You can exercise these rights by contacting us using the information provided below.

8. Services by Third Parties

8.1 Google Analytics

We use Google Analytics for website usage analysis. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may include links to social media platforms, each with its privacy polices.

8.3 Payment Processing Services

Payment transactions are handled by third-party processors adhering to PCI DSS standards.

9. International Transfer of Data

Your data could be moved to and processed in countries other than Germany. We utilize appropriate safeguards in line with the relevant privacy laws.

10. Protection of Minors

We do not target children under 13 years of age with our services, and do not intentionally gather their personal data. If it comes to your attention that a child has supplied us with their information, please get in touch with us immediately.

11. Privacy Policy Updates

This Privacy Policy might be updated to mirror any changes in our practices or legal requirements. Notifications will be made by posting the revised policy, emailing registered users, or displaying a notice on our website. Further use of our services after these changes constitutes your consent to the revised policy.

12. How to Contact Us

For any inquiries regarding this Privacy Policy or our handling of data, do not hesitate to contact us:

13. Compliance with Google Ads User Consent Policy

We are in accordance with the user consent policies for Google Ads. Adjustments to cookie/tracking preferences can be made at any time through our cookie settings.